More buses and trams, increased frequencies and enhanced features are just some of the positives of the recent service changes from Blackpool Transport.
These changes have been made with the aim of providing more punctual services which take customers where they need to go to and ensure that Blackpool Transport is prepared for the busy season ahead. An extra 600 driving hours have been implemented to meet the additional services.
Many routes now operate up to every 12 minutes in the day-time and provide more seats for customers with double deck buses. With Plymouth Road Bridge now open, Service 9 is again able to serve Layton.
In addition to the service changes, Blackpool Transport have invested £5.5m by adding a further 25 new Palladium Buses to its fleet, along with launching a brand new mobile App and website in the coming weeks.
The new App will revolutionise how customers can access information and purchase bus and tram tickets, ensuring customers can easily obtain information on all the services at any time.
The service changes are the result of months of research by the team at Blackpool Transport to ensure customers can get where they want to be, when they want to be there.
Blackpool Transport are constantly looking at how they can deliver the best possible service for customers and the recent Transport Focus Customer Survey results show that they give high satisfaction levels to the large majority of customers who live and work in the town whilst ensuring that tourism is supported with strong seasonal services too.
The withdrawal of service 10 was due to factors beyond Blackpool Transports control so increased frequency on Service 17 and the introduction of Service 2 compensates for that to cover the section of route between Blackpool Town Centre and Victoria Hospital.”
Customers who previously caught service 10 in the Watson Road/Highfield Road area have been supported with information on the nearest available alternative bus stops and any residents still unsure of how to travel are encouraged to contact Blackpool Transport for assistance.
The Blackpool Transport team has been out and about in the town to support customers through these changes and remain committed to getting as much information as possible to all customers. That’s why the new App and website will help to provide more information to customers and make travelling around Blackpool easier.
The changes introduce a new service connecting Blackpool with Victoria Hospital, Poulton and Cleveleys via Morrisons – known as Service 2.
Service 6 replaces south side of service 14 and frequency goes up to 12 minutes.
Service 7 frequency increases to 15 minutes.
Unfortunately, service 10 is withdrawn, long term roadworks mean this route can no longer operate well and customer numbers are already very low.
Service 14 reliability will improve as it no longer operates as a through route.
Service 15 & 16 will have double deck buses as more customers are using this service, Service 15 will no longer serve the back of the hospital.
Service 17 frequency increases to 30 minutes and will no longer serve Lindale Gardens due to low customer numbers.
Service 20 is operating school holidays and weekends to take you to Stanley Park, the Zoo and Marton Mere.
25 brand new double decker buses officially entered service on Sunday 2 April 2017.
Developed to a unique specification to offer the very best features for customers, the addition of these vehicles fulfils Managing Director Jane Cole’s vision to further bolster the fleet year on year to ensure that no bus in Blackpool is older than 5 years by 2020.
Finished in the instantly recognisable ‘Palladium’ brand, the buses offer free WiFi, USB charging points, social seating on the upper deck and next stop audio/visual announcements amongst other features.
Improved seating on the upper saloon means that families, children and adults alike can make better use of their travel time with seats grouped around 3 tables.
The buses have been allocated to some of Blackpool Transport’s most popular routes, with Service 6, 11 & 14 all benefiting from these high specification vehicles.
Jane Cole, Managing Director at Blackpool Transport said “We have been delighted with the fantastic feedback received from locals and visitors alike on the 10 buses introduced this year. We are particularly proud of having responded to the needs of our disabled passengers who appreciate the low floor entry, wide access gangway and spacious wheelchair areas. Delivering an exceptional customer experience is our primary focus and these 25 new vehicles will continue to allow us to do so.
Blackpool’s revamped tramway system is proving more popular than ever, having reached a major milestone for passenger numbers.
Ticket sales from the trams show that 5 million journeys have been recorded so far since April 2016, building on the increases in passenger journeys since the tramway re-opened in 2012 and topping the five million passengers mark for the first time since 1994.
The good news comes as work progresses to extend the tramway from the Promenade up to Blackpool North train station.
Not only are more people using the tram network, but passenger satisfaction is also up, with 96% of people surveyed saying they enjoyed the experience in the latest figures by the Department for Transport.
Cllr Christine Wright, Chair of Blackpool Transport, said: “It is fantastic news that more and more people are choosing to use the tramway network to get around the Fylde coast.
“Its success varies from daily commuters trying to beat the traffic, to holidaymakers enjoying the ease at which the trams get them between attractions. Using the tram is not only environmentally friendly, but it is also an enjoyable way to get around and good value for money.
“It's great news that more people are regularly using the trams, and hopefully that success can grow even further with the extension of the line.”
Cllr Gillian Campbell, Deputy Leader of Blackpool Council, added: “The reason we are confident in the success of the tramway extension is because we know just how popular the current service is.
“Blackpool tramway is one of the fastest growing light rail networks in the country and there are no signs of it slowing down. Our tramway is known throughout the world and it is fantastic to see more and more people using it.”
Jane Cole, Managing Director of Blackpool Transport, added: “The team at BTS have worked very hard over the last two years to design the Tramway operation around the needs of the customers who use it.
“We get very positive feedback about how our staff deliver a fantastic customer experience and the value for money of the 24 hour ticket. The Tramway has been the number one attraction in Blackpool on Trip Advisor for the last two years and it won ‘highly commended’ in the 2016 Global Light Rail Awards for ‘Vision of the Year’.
“We will have two new trams joining the fleet this year in preparation for the capacity needed to grow the tram patronage even further.”
The 11 mile tramway runs from Starr Gate in Blackpool up to Fleetwood Ferry, operating a service every ten minutes during the summer season.
The tramway re-opened in 2012 following a major £101m replacement of the track, creation of a new tram depot and arrival of 16 new Flexity2 trams. The new trams have level boarding, making them accessible for all disabled users, allowing for faster journey times and a more energy efficient service.
At the same time, the previous stock of heritage trams still run as a tourist attraction along the same network during the summer.
Tickets for journeys on the trams start from £1.60, with Blackpool1 tickets allowing passengers unlimited travel on buses and trams over 24 hours for just £5 for adults and £2.50 for children.
Blackpool Transport celebrated a milestone when Wednesday 26th October 2016 marked exactly thirty years since the company was formed out of the original Blackpool Corporation Transport Department.
Up until 1986, buses and trams up and down the country were run by councils, but Deregulation meant they were privatised. Blackpool’s buses were transferred to a company wholly owned by Blackpool Council.
The resort’s buses and trams have seen many different makeovers and liveries over the years, but to mark the 30th anniversary, the company repainted one of its Volvo single deckers into the old green and cream.
Blackpool Transport’s Director of Delivery, Bob Mason said “We were approached by a number of staff asking if we would be prepared to repaint a vehicle into 1986 livery. We thought it was a great idea and we’ve put 524 into the iconic green and cream”
He added “Watch this space though, because we are also planning to repaint one of our double decker Dennis Tridents into the same heritage livery!”
Blackpool Transport's 10 brand new double decker buses are here and were put into service on 22nd July 2016.
The buses, which are the first of their kind in the UK outside of London, represent a £2.2m investment and build on the £1.7m investment made for 10 new buses in 2015. The Fylde Coast bus and tram operator aims to ensure that no bus is older than 5 years by 2020.
These new double deck buses will be operate on Service 9/9a which connects Cleveleys to Lytham, with a 10 minute frequency Monday – Saturday day time.
Featuring the iconic Palladium branding, the vehicles not only feature a sleek exterior, they also host a variety of added benefits including seats that are trimmed with E-leather and a wood effect flooring. Free WiFi and mobile charging points on the lower deck are also a feature, along with next stop audio announcements.
10 of the brand new Alexander Dennis Ltd (ADL) Enviro400 City buses were showcased at a launch event on the Promenade in July, and the new buses were officially ‘opened’ by Cllr Christine Wright, Chair of Blackpool Transport.
Jane Cole, Managing Director for Blackpool Transport said:
“A vital part of our transport plans is the modernisation of our bus fleet and the introduction of next-generation, low emission vehicles. That journey has taken another significant step forward with the launch of these 10 ADL Enviro400 City buses today and our collaboration with ADL has allowed us to create a specific design for our customers, our drivers and will attract non bus users too.”
In addition to the unveiling of the new buses, Cllr Christine Wright also cut the ribbon and officially opened Blackpool Transport’s newly refurbished Customer Centre located on Market Street, another investment in developing the customer experience in Blackpool.
Bryan Lindop, Head of Heritage, standing proud with the Trip Advisor Certificate of Excellence award.
Blackpool’s trams have once again been recognised in the annual Trip Advisor Awards, and it’s the second year in a row that the company has secured the top 'Certificate of Excellence' award.
Both the resort’s Heritage and new Light Rail Transit Trams have been awarded a Certificate of Excellence for superior Service. It is based on consistently positive reviews from customers who’ve travelled by tram along the Fylde Coast.
Blackpool’s Heritage trams are now into their second year of providing tours up and down the Promenade for holidaymakers who love taking a step back in time to ride on the famous old double deckers.
Blackpool Transport’s Head of Heritage Bryan Lindop said: “I am absolutely thrilled by this latest good news from Trip Advisor and so proud of every member of the Heritage team for the brilliant contribution they have made again this year to enhance Blackpool’s Tramway experience.
"To achieve this accolade two years running is incredible, but proves beyond a doubt that hard work, commitment and dedication do pay off. The Blackpool tramway is the only place in the British Isles where we can showcase our long and remarkable history, whilst simultaneously providing a modern, friendly and efficient light rail system. Combining both experiences on one tramway quite simply gives us a great product and it’s so lovely for this to be recognised by our customers.”
The news comes in the same week as industry figures show a massive increase in the number of passengers being carried on Blackpool’s trams. 4.9 million passenger journeys were taken in 2015, an increase of 20 per cent on the previous year.
Blackpool’s new Flexity tram service is now in its fourth year and continues to provide a vital commuter link for local customers along the Fylde Coast.
The award also comes a few months after the National Passenger Focus Survey showed passenger satisfaction on Blackpool’s trams is running at 96%.
Managing Director of Blackpool Transport, Jane Cole said:
“This is an amazing achievement. I am so proud of the team here at Blackpool Transport who have put in so much effort over the past 12 months to ensure our customers have a fantastic experience!”
Blackpool Transport’s 24 hour ticket is now a permanent fixture amongst other great value tickets.
As a thank you to customers, the 24 Hour ticket was introduced in November 2015 and it's been extremely well received. Originally due to run until February, the ticket has already been extended once and is now here to stay.
Offering great value for money and freedom, the ticket is valid for a full 24 hours from the time of purchase. Are you fed up of purchasing tickets later in the afternoon and being unable to use them the following morning? This ticket is for you.
Bob Mason, Service Delivery Director at Blackpool Transport said: “We are really pleased at the response to the 24 hour ticket and our customers have been telling us just how flexible this is because they can buy it at 4 o’clock in the afternoon and use it the following day as well, and don’t forget they are valid on both bus and tram.
“We have and will continue to explore new products in the future to give our customers as many options as possible when using our buses and trams”.
Costing just £5 for adults, £3 for 16-19 year olds, £2.50 for children and £10 for a group*, the ticket is available to purchase exclusively on board buses or trams. What are you waiting for? Get on board and take advantage of your 24 hour ticket!
*Group ticket consists of 3 adults, 2 adults & 3 children or 1 adult & 4 children.
Blackpool Transport remains one of the cheapest bus and tram operators in the UK, with independent research by Passenger Focus rating Blackpool Transport amongst the best operators for value for money, with satisfaction of 78%.
Fares as of 1 May 2016 can be found below.
Tram Fares: £1.60, £2.10 and £2.60 - depending on distance
Bus Fares: £1.20, £1.60, £2.10 and £2.60 - depending on distance
The integrated Blackpool 1 ticket gives you unlimited use of the trams (excluding heritage trams) and Blackpool Transport bus network.
An adult Daysaver cost £4.50* with an under 16s child Daysaver costing £2.00*. Family tickets £10.00.
For more information on cost and timings visit www.blackpooltransport.com (*based on £4.50 (adult) and £2.00 (child) advance purchase price, £5 (adult) and £2.50 (child) when bought on board).
You can get timetables and discounted Blackpool 1 tickets from the Blackpool Transport Travel centre on Market Street (open daily) behind the Town Hall (next to the former BHS store).
We operate bus and tram services for local people and tourists all year round.
Our great transport network will ensure you get to enjoy everything which Blackpool and the surrounding areas have to offer.
Our network is a cost-effective way of travelling around the Fylde Coast area, utilising high visibility buses and easy to follow timetables to make your journey easy and pleasurable.
Individual timetables guides to all our services and network maps are available from our Travel Centres at Market Street, Blackpool Town Centre (next to BHS) and our main offices at Rigby Road or visit our website at www.blackpooltransport.com
How to find the Blackpool Transport Market Street Travel Centre
How to find the Blackpool Transport Rigby Road Travel Centre
Plan your route, download the Bus Checker app, and find out what you want to know on the Blackpool Transport website
Single bus fares are £1.00, £1.50, £2.00 and £2.50
Find all the different routes and download the timetables which you need for Blackpool buses here
Concessions: Pass holders of the English Concessionary Travel scheme can travel free on our network of buses between 0930 - 2300 Monday to Fridays and at anytime on Saturdays and Sunday or Bank Holidays.
The tramway runs along the Fylde Coast from Starr Gate at the southern boundary of Blackpool, along the full length of Blackpool seafront, through Cleveleys to Fleetwood.
There are three simple fares when you travel on a Blackpool Tram: £1.50, £2.00 and £2.50
Concessions: From the 1st April 2014 only holders of the Blackpool Concessionary Travel Scheme passes can travel free of charge between 0930 and 2300 Mondays to Fridays and at anytime on Saturdays, Sundays or Bank Holidays on Tramcar services in Blackpool and Wyre (Cleveleys and Fleetwood)
You can find all the information about where the tram stops are, timetables and pricing for Blackpool trams here
Whether you're visiting the Fylde Coast this summer, or you live here and want to ditch the car, the whole family can spend a day travelling around from place to place, visiting all the attractions without worrying about parking (or paying for it!), with a Blackpool1 Family Saver ticket.
All day family travel On Blackpool Transport buses and trams is just £10! A Family Day Saver includes 2 adults and up to 3 children or 1 adult and up to 4 children (15 and under).
Visit http://www.blackpooltransport.com/tickets/blackpool-one for more info and to buy.
Blackpool has become the UK’s first tourist resort to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Destination status.
The town received the recognition after it trained over 2,500 front line staff using WorldHost customer service training programmes over the last 2 years and signed a commitment to delivering amazing customer service.
Blackpool Transport began rolling out the training to its staff in 2015 and have also gained Business Recognition Status in their own right meaning at least 50% of their front line staff have been trained to WorldHost standard.
Since 2015, Blackpool Transport have trained over 490 employees, a whopping 72% of its total work force.
The training can be delivered through various programmes, with Blackpool Transport opting to primarily deliver an introduction to the general principles of customer services along with training on serving customers with disabilities.
Having introduced Dementia Awareness training as standard in 2015, the WorldHost training programmes have further developed employees ability to cater for customer needs at Blackpool Transport.
Jane Cole, Managing Director at Blackpool Transport said: “Our customers are at the centre of everything we do, and being able to deliver a training programme to our front-line staff which gives them the confidence and ability to meet and surpass our customers needs has been fantastic”.
Other businesses to have gained Business Recognition Status include Sandcastle Waterpark, Blackpool Zoo & The Winter Gardens complex amongst others.
More information about WorldHost customer service training and the recognition programme is available at www.worldhost.co.uk
Blackpool Transport is proud of the tramway which is a unique visitor experience. It carries people for 11 miles along the beautiful Fylde coastline stopping at all the visitor attractions and points of interest on the way.
The Tramway has again been awarded the Trip Advisor certificate of excellence for 2016. Jane Cole the MD for Blackpool Transport said "I am delighted that Blackpool Transport have been given this award. The tramway is an amazing customer experience and very good value for money.
"We have a great team of people who deliver fantastic customer service on the tramway help make the locals and visitors journey extremely enjoyable. This award is in recognition of the brilliant feedback we get about the trams, our people and the resort."
Would you like to work at Blackpool Transport? It's a large organisation and a major local employer and so there are often different positions available, including management roles, bus drivers, mechanics and more.
Blackpool Transport officially launched their new Palladium branded Mercedes Citaro buses in front of Blackpool Tower on Thursday 21st May.
Six Citaros took part in the ceremony, with buses 550 to 555 lined up in numerical order on the Tower headland for the launch. The full batch of ten new buses are numbered 550 to 559, and they are painted light grey with a pale yellow band. The Citaros will be entering service on route 5 from Victoria Hospital to Halfway House.
See http://blackpooltrams.com for photos of the launch ceremony.
This photo shows Mercedes Citaro 555 manoeuvring into position for the line-up on the Tower headland on 21st May.
2015 saw the Blackpool & Fleetwood tramway achieve 130 years of operation and the weekend of 26th & 27th September was the big celebration to mark this remarkable milestone in history.
If you love the Heritage Trams, why not follow the Blackpool Heritage Tram Tours Facebook page
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