Fleetwood Chamber of Trade & Commerce
With two floors of freestanding and built in appliances the choice is vast.
At the south end of Lord Street in Fleetwood, the shop has looked after the electrical needs of local people for 16 years with good prices, excellent service, good advice and a warm welcome. Located at the end of the Fylde coast peninsula, their mission has always been to make it easy for the people of the area to find anything they need of an electrical nature - selling everything from a fuse to a fridge, and a plug to a PC.
Here are the guys receiving the Best UK Customer Service Award
Service and good value is the name of the game at Mike Sanderson Electricals, and their catchphrase holds true ‘If you work it all out you’ll never get a better deal’. Being part of a large buying group keeps prices competitive, which is always very important, but it’s all the added extras that add to the experience without adding to the cost. For example:
- Free delivery
- Same day delivery
- Free installation of appliances
- Free removal of your old appliance, including fridges
Add together all the extras on other transactions and compare it to the whole package at Mike Sandersons and you’ll find that the single price quoted offers unbeatable value for money!
Old fashioned product knowledge and customer advice flow freely at Mike Sandersons, where you can walk into the shop (or telephone!) and ask knowledgeable people questions that relate to you and your individual problem – without having to rely on a tiny write up on a website, catalogue or box!
All staff undergo manufacturers product training so there is a wealth of expertise to call on, and the team go to trade shows to see the latest new developments and products to make sure that you have access to the best products and technology – particularly important in the fast moving world of TVs and IT. All this expertise is available for you to use including:
- Free product advice at the point of making a decision
- Free follow up advice when you aren’t quite sure what to do with your new product!
The washer has broken and the piles of laundry are mounting, or the freezer is no longer frozen and hundreds of pounds of food are facing being thrown away. What do you do in a panic? Go to Mike Sanderson Electricals, that’s what!
With many popular free standing brands in stock, same day delivery can usually be arranged, so in very little time your life can be restored to normal!
The purchase of integrated appliances is often made to be a complicated affair by big name retailers, but not here! With deliveries every Thursday and in between, the worst waiting time would be a week for delivery from the manufacturer but more often much less. Integrated appliances can also be found in stock so if you’re lucky there may be one there when you need it! Integrated appliances will be connected to water and mains, but fitting the door and any other carpentry work required would be at an extra cost.
Ovens are delivered and installed on the same day. Mike Sanderson staff are qualified to connect electric ovens on delivery, all included in the price if your oven is £300 or above. If you ‘cook on gas’ as the expression goes, arrangements will be made for your delivery to meet the Gas Safe (Corgi) engineer at your house, who will disconnect your old cooker for disposal and connect your new one and get everything working. There is a charge for connection of gas ovens.
Not part of the computer generation and terrified by anything technical? But your TV’s just blown up and you can’t stand the silence? Then buy your new one from Mike Sanderson Electrical, and sit back and relax!
In the shop you’ll get good, practical advice about which TV suits you and your needs, and then someone will come and set it up for you – all included in the price! So if you don’t know your Freeview from your HD, and long for the days of just three channels then you know where to come!
The same goes for the miles of cables and complexity that join the DVD players, Freeview recorders, and all the wonders of modern viewing technology together.
Mike Sanderson Electricals like to offer a clear price for all products and standard after sales things like delivery are always included in the cost. However, some things are a little more complex but can easily be arranged at a reasonable extra price.
For example, setting up a new computer or laptop. You might be perfectly IT savvy once the broadband is working, but if you don’t know how to make connection with the world wide web, email and WiFi, then that can all be arranged in your own home, for an agreed fee.
Along with practical advice which could be all that you need, you can also have extra chips added to your computer to make it run more quickly and increase the storage memory – along with a host of other IT services.
Can they fix it, yes they can! Mike Sanderson Electricals don’t just sell electrical products, they can also repair your problems too!
Offering a ‘no fix, no fee’ guarantee, a quote will always be provided beforehand so that you can judge whether to repair or replace.
All repairs are carried out by the people at Mike Sanderson, at the shop, or for large appliances, usually in your home.
As a member of Retra - The Radio Electrical & Television Retailers Association established in 1942, you have the opportunity to purchase a Retracare Protection Plan at an affordable price when purchasing new goods. Once you have this cover, you simply do not need to worry about paying for repairs or call out fees should your product develop a fault.
With Retracare you will receive:
1. Protection against repair charges
2. Unlimited number of repairs
3. New for old repair product*
4. Simple claim procedure
And finally, for added peace of mind, Mike Sanderson Electricals are a member of their trade body RETRA – the Radio Electrical Television Retailers Association and operate to a code of practice.
Also a member of Fleetwood Chamber of Trade.
Everyone at Mike Sanderson Electricals was delighted to receive yet another commendation, with the announcement that they had received the prestigious recognition - 'Highly Commended' in the Best Small Independent Retailer category for Domestic Appliances at the Innovative Electrical Retailing Awards 2017.
A wonderful accolade in addition to previous Awards and commendations acheived by Mike Sanderson Electricals; WINNER of the Best Independent Retailer, WINNER of BEST UK Customer Service Award, HIGHLY COMMENDED Best Small Independent Retailer
In its Celebratory 25th year, the Innovative Electrical Retailing Awards is the biggest event in the industry and recognises both independent retailers and manufacturers.
They recognise the dedication to the industry through the service which is offered by retailers, along with development of innovative products, service, training and marketing from manufacturers.
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Not to worry! We have the 'Hoover Blaze Bagless Upright Vacuum Cleaner' for only £49.99 at Mike Sanderson Electricals.
Make sure you don't miss out on this cracking deal - and lots more!
Old records stashed away in the loft?
Would love to hear them again? Just arrived unique retro style record player with Cd Radio and cassette Only £149.99
Goodmans dab with Bluetooth streaming, smart phone charging, splash proof radio. Ideal for camping weekend or a chilled night in the garden only £29.99. Limited stock, pop in for demo.
You're always very welcome to pop into Mike Sanderson Electricals on Lord Street in Fleetwood, where you can browse our product range and enjoy great personal service.
However, if you prefer to shop online don't forget that you can now buy online through our website at www.mikesandersonelectricals.co.uk
Or if you prefer Ebay you'll find a good selection of our products in our very own Mike Sanderson Electricals Ebay store
Hotpoint 8kg, 1400 spin washing machine only £279.99 delivered and installed from Mike Sanderson Electricals.
Currently £299.97 at Curry's - so don't miss out on this great deal from your local independent electricals retailer. #shoplocal
Hotpoint 9kg Aquarius condenser tumble dryer only £239.99 delivered and installed from Mike Sanderson Electricals.
Currently £249.99 at Currys, another cracking deal from Mike Sandersons - your local independent electricals retailer.
Daewoo 55cm under counter fridge with ice box, 2 years standard guarantee. Only £129.99 in store.
*Offers subject to availability
Don't worry if you've spent to much money on Christmas presents. Finance Available at Mike Sanderson Electricals on products over £200
Internet prices aren't always what they seem - check out Mike Sanderson Electricals for better-than-online prices and great service everyday.
Online retailers might have headline grabbing price tags, but by the time you've paid for delivery, installation and removal of your old appliance, you could be paying MUCH more than you would pay from Mike Sanderson Electricals, your local high street electrical retailer.
FREE delivery - including bringing it into your house
FREE installation (on selected products)
FREE removal of your old appliance - it's a pleasure!
Plus the largest display and range of demonstration models of TV and audio, freestanding and built-in appliances for miles around!
Come and have a look!
Ask in store for more details.
Don't let next Christmas creep up on you unawares! Start saving now to spread the cost of buying the electrical items that everyone loves to get for presents. It's also a perfect way to budget for all the things in the house that go POP just when you need them - when the oven blows days before Christmas, or the vacuum cleaner doesn't work when the relatives are due you won't have to panic about the cost of replacements!
for the most unique designs in fully fitted kitchens, Bathrooms and Bedrooms at very affordable prices
|Mike Sanderson Electricals received another letter from a satisfied customer in March 2012, it read:
'I would like to congratulate you on your excellent standard of customer service, so unusual in these days of supermarket shopping.
Being pensioners we are not too sure of modern digital equipment, but on entering your store we were assisted by Daz, who carefully and clearly explained the intricacies of digital TV recorders and recommended a suitable appliance.
We were assured that if our efforts of installation were problematic, we could telephone for assistance (this we did on two occasions). Because we were still having problems you willingly sent out a Sound Engineer - a pleasant and competent man who quickly made a successful instalation.
Well done. Having found your establishment we will certainly return should we require any other household appliances in the future. It certainly pays to shop locally.'
|In December, Mike Sanderson Electricals received another handwritten letter from a satisfied customer:
To Mr Sanderson,
I would just like to say how well your staff looked after us when our recorder broke.
They are two very kind and helpful boys - I talk about Daz and Sam.
Look after them, you don't get staff like that today.
Mrs E Brown.
|On 12 December, Mike Sanderson Electricals received this hand written letter:
'Dear Mr Sanderson,
I have to put pen to paper, to just let you know, on the above date I bought a Sony TV from your shop, and the person that served me was IAN. And what a wonderful man he is.
He helped me with everything. I just lost my husband in October, Ian was very kind, I just have to let you know this. The chap that came with him to help set the TV up for me was also very nice and you have two really good men working for you. They are GEMS from a customers point of view.
Signed: A very satisfied customer'
|Mike Sanderson Electricals had received an email enquiry through the Visit Cleveleys website, from a lady wishing to purchase a fridge freezer for a relative who lives in Fleetwood.
With their usual attention to customer service, they quickly sorted the sale out, which led to this email being received by the shop:
'Just a note to say thank you. Your herculian delivery guy brought the new fridge freezer as promised on Saturday and took away the old ice encrusted one, it must have weighed a ton, he was one strong guy, and really pleasant with it.
It is so helpful for someone like me who doesn't live locally to be able to sort out a delivery time and to work together with a local service like we did, my Aunt who I got the fridge freezer for was very pleased and more so because she was especially pleased that I could get what she wanted from a local supplier. Keep up the good work, thanks.'
Keep up the good work indeed!
|We'd had our fingers crossed for a while with our integrated washer, knowing that after 7 years of use it’s time was limited. At 9.30pm it danced its death throes to the tune of a jet engine taking off, leaving us with a wet through load of washing to drip dry and piles of laundry on the floor.
Our concern stemmed from enquiries at some of the large retailers which had led us to believe that integrated appliances were usually on about a 3 week delivery – which is hopeless with a family to keep clean.
We needn’t have worried – I called in at Mike Sandersons at about 10.30 in the morning to discover that a an extra integrated Beko washer had been delivered by mistake, which I could have there and then.
Honestly, after recent press about fridges setting on fire, I wouldn’t have picked a Beko, but hobsons choice dictated that was that, and it was delivered by about 1.30pm the same day. I just couldn’t fault the service and the way the transaction was carried out.